Rayne @ Muse - Receptionist

[cherry kitty]

Jack Sparrow. I like your post.

Here are some of my thoughts on this thread.
1) I was there that day, not in the evening, and it was already crazy. There was an absolutely uncontrollable situation that set the whole schedule back by 45 minutes and Rayne deftly handled it and all the fallouts that followed with grace, but I could see it was eating her up inside.
2) I understand it was even busier during the evening than it was during the day. Kudos to Muse for a successful celebratory open house, but that makes for an overwhelming crowd to manage. It's amazing to me that any appointments were kept after the delay caused by the afternoon interuption.
Enough about the logistical challenge of the day and evening. Let's just say that understandably, that didn't help Rayne's ability to be at her best.

Now, I'd like to comment on the client bashing aspect of this post.
As Jack Sparrow and others alluded to, we're not a bunch of angels nor are we always easy to deal with.
Rayne spoke with me about this incident either the next day or a few days later when I saw her. She was extremely upset with herself for having done what she did. She didn't deny speaking badly about a client. She actually came to me to unload and clear her conscience about it. She was not only upset with herself, but she was genuinely ashamed about her behaviour. If there was any way she could have gone back to undo her wrong , she would have.
It takes a big person to admit that they've made a mistake and I tip my hat to her for doing so.
It doesn't make what she did right, but I can tell you that she learned a life lesson that day and that's one mistake she'll never make again.

As most of you know, I'm often at Muse and have therefore had the opportunity to see Rayne in action on a number of occasions. She faces some real challenging characters, both at the door and on the phone and always does a great job of knowing how to respond appropriately. Sometimes soft, friendly and flirty and sometimes firm and business like, but always politely representing Muse.
So, on the day in question, she made an error in judgement and now she's been publicly called out on it. I'm willing to bet that we've all made a mistake at work at one time or another and that the issue was dealt with in a reasonably discreet manner. IMHO, dragging this incident out here for all to see is unnecessary. A call or PM to Riley or Emily would have been more than sufficient.
Trust me when I tell you that Rayne has punished herself enough over this and that was even before this thread was posted.

I can only imagine how devastated she feels now.

 

[Trini-HaitianGrl81]

TheMechanic's latest post just proves why this thread needs to be deleted. He's escalated his original complaint into name-calling, suggestions of impropriety, and dramatic exaggeration of the original facts.

This is not about real and honest reviews. This is about an anonymous individual repeatedly disparaging the professionalism and character of an identifiable individual. It's easy to argue that SP's are generally aware their strengths and weaknesses will be reviewed and discussed publicly. In this day and age, it's part of their career choice. But I highly doubt that any receptionist at any spa considered themselves subject to the same treatment when they signed up.

Take a moment to consider Rayne's feelings. It's not like the phone person at an escort agency who gets ripped for being incompetent or rude. Customers never meet those people. They too are anonymous. But Rayne has to see each and every customer in person, knowing that virtually all of them have read these unflattering descriptions of her.

TheMechanic ought to get over himself and acknowledge his reluctance to consider this matter settled is now verging on abusive.

 

[Selketchina]

You really have a poor sense of self thinking that anyone who debates or disagrees with you is getting freebies that's just sad on your part. In your business, how do handle unsatisfied clients? Do you kiss their ass and bitch about it later? Do you ask your unsatisfied clients to meet with you and come to a resolution before they go to the BBB, etc.

Did you go home and rant to your SO (if you have one, probably not, right) about the poor service at the MP that offered free doorfee?

 

[angel_ika]

As my Mom used to say, certain things in life are very "character revealing." This thread is one of them...

I was just thinking about those old 10 page Tarah threads. It was impossible to take your eyes off those train wrecks! LOL

 

[Scarlet]

More and more members of the anti-Muse fanboy wolfpack are speaking out, i.e. those who are in favour of honest and accurate reviews, and those are who are against white knights, fanboys, shills, and those seeking free door fees from Muse. As the over 3000 members who've viewed this thread can see, the fanboys try to censor honesty and integrity and try to defend the indefensible because of their vested interest in the mp. Unfortunately for the white knights, the bashing, intimidation, and attempts at censorship of honest and accurate reviews will not fly, we will stand against it and we won't back down.

What kind of a spa would defend a receptionist who trashes their customers behind their back? Someone needs to remind the owners of Muse that it's the customers who keep their business afloat, and it's the customers who pay their bills. To correct Emily and Riley, it's not Rayne, (the receptionist who trashes customers behind their back and who doesn't honour appointments) who is the most important asset of your business, no, it's the very customers who you've gone against who are the most important part of your business. Rayne has driven away more business than she's created, and as owners, by defending her indefensible actions I'm quite certain that you've driven away even more customers than her, customers who are disgusted and appalled at your lack of respect for them. The customers you've shunned have many other options out there, it's a competitive industry, Muse is not the only option as the members of the Muse fanboy wolfpack have tried to imply. It's a bright day for all of the customers who've been mistreated, we can't tell you how to run your business, but we can rise up and protest your poor customer service with our wallets by taking our business elsewhere, as so many in this thread have already done.

 

[dee k]

Keep track of what you write HOF, you're contradicting your posts. you blasted the OP because Rayne isn't an MPA or SP now it's ok?

 

[Pompal 09.]

If it weren't for the integrity of massageplanet.net and women willing to accept our money, we the members would have to get sex the old fashioned way by actually communicating with women on a meaningful level. This thread proves there is no intelligent life on massageplanet.net.

 

[Pompal 09.]

I appreciate all of the support that I've received from the massageplanet.net members who expect honest, accurate, and truthful reviews. It looks like the Muse fanboy wolfpack and white knights have been defeated and have backed down. Over 5000 members have witnessed this historic event unfold, and hopefully this will set a precedent for future threads on this forum.

 

[Ashkin]

It was overly busy and chaotic. I was one of those that came, couldn't see any MPA and left after 10 min. I'm sure that's great for promoting the business, but a frustrating waste of time for many potential clients. But hey, who gives a shit, right? We're just walking bags of cash.


Disagree. In my own experience, that hasn't work well here. Let the man speak, fanboys.

 

[Breezy]

Westjet sucks balls, they have the worst inflight entertainment system...AirCanada all the way!

 

[ARBOB]

Thank you. Well said. Too many cry babies out there. Funny the winiest ones are usually the most difficult to deal with.

 

[demactima]

Ok so I stand corrected that you don't post in every Muse thread. Hmmm. you've been there twice yet you blasted the OP (Mechanic) as though his words are pure blasphemy? I've read a lot of reviews about the spas i frequent and although I have favorites in those spa. I'm not surprise if someone doesn't have as good time as i had. Again, receptionist or anything in the spa should be worth mentioning either it's negative or positive.

 

[loser_hot_sexy]

http://www.massageplanet.net.ca/vbulletin/showthread.php?62083-massageplanet.net-Posting-Guidelines

3. Differing points of view are welcomed as long as everyone acts with the appropriate respect and decorum. Yes, tempers may be raised but remember to act like responsible adults.

5. No abuse, name calling, derogatory statements or insults that are not OBVIOUSLY given and received with good humor will be tolerated. You have done this to Rayne (employee not sp/mpa), muse owners, several board members and accusing falsely myself and others of seeking freebies.

11. massageplanet.net no longer accepts reviews of UNLISTED escorts or MPAs. This is legally a grey area and exposes this site to some considerable risk. Numbers/names etc. have to be advertised either on the internet via their own webpage and/or the newspaper classifieds. If they are not currently advertising, their reviews will not be permitted here on massageplanet.net. This includes discussion of the so called 'street scene.'
Rayne is not an SP or MPA. Should she even be discussed?

15. All threads are public. You can't control who may post in them. Please do not try.
Neither you or I can control what is posted unless it is inflammatory and a moderator is notified. See also #3 & #5.

Discussion and reviews regarding services are great, but you've attacked someone because you errored in leaving the waiting room when it was a busy shift. Shame on you! Then, you publicly berate the owners, the receptionist and members for your own lack of common sense and not staying inside in case your number was called. That's called transference and not accepting responsibility for your own actions. Shame on you.

Seriously, you could have gone around the corner or across the street and been taken care of.

Accurate and truthful according to you! By your own admission, you were eavesdropping on the ladies in the staff lounge. Shame on you! You allege that 5 others left and muse will lose business if they don't listen to you. Ironically, you attempt to cut her slack by saying maybe she's having a bad day in paragraph four.

I'm not sure if she was having a bad day, or she was stressed because of the high traffic of customers on that day, or if it's because that's how she acts when her bosses Emily and Riley are not around. Whatever the case may be, she doesn't fit the image that Muse is trying to portray, and I'm sure she'll be disciplined appropriately by the owners.

Post 4 you say: I'm pretty sure I'm not the only one who heard her. Well, did anyone else hear it or was it voices inside your head?

 

[link]

Credibility on an ERB is not the goal of a lifetime. This entire industry is YMMV. You're more than welcome to place me on ignore.

 

[ney-ney]

Gettysburg was historic, Inchon was historic, Hue was historic, you get my drift.

 

[wyldfyr]

I'm not surprised when someone isn't satisfied either; however, Mechanic is venting his side which is fine, but anyone can question his motives or comment their views.

Let's see in this thread there have been numerous accusations that I seek freebies or WK for muse. None of these are true. For crying out loud, one comment claims that I'm jealous because I don't have disposable income. I hobby as often as I want and finances are not a concern.

Hey mentioning the reception anywhere is fine. If you're not happy, simply say that. There is no reason to carry on, and who really cares what is said behind closed doors. Get in, Get off & Get out! Is anyone really here to make friends? The ladies desire income and the clients desire orgasm.

 

[katsura kotonoha]

Well I dont mind enjoying it while I am there.....Muse or anywhere.............

 

[Highlands Emma de Milo]

Very well said.

 

[nowinkidd1]

If Mechanic is such an astute business owner, why did he not contact Muse (E & R) and discuss the matter privately and come to a mature resolution. I have no vested interested in any Agency, MP or Indy; however, several members seem to think that I do. It's not the case believe what you want. Really, Mechanic discredited himself in post 1 assuming that everyone will believe his word as gospel, and he continued with 24 subsequent posts. Seinfeld was a sitcom about nothing, well so is this thread.

As for me always doing this, at least I'm consistent!

Oh, Mechanic, I'll apologize for calling you a whiner. I should have wrote -------------. There are 3 vowels wanna buy one?

 

[johnny1]

Curious as to why you put so much effort into posting on ERBs if you don't care whether people buy what you say. More to the point, if you don't care about post credibility, why are you here? Are you admitting that you advocate as a WK without pretense of objectivity or independence?

Life is YMMV. So what?

Wasn't aware that "ignore" required mutual consent.