It's a review, and I've taken it down and will update in a standard format, as in the moment, while accurate may have been a touch unkind.
No-one should be reviewed or judged on their worst day, things happen, possible she had just provided FS to the customer prior, it was a cozy conversation that kept her late?
We'll never know. However, it was a very bad experience, and Not Recommended, Not Repeatable will stand.